Return and Refund Policy
Return and Refund Policy
This Return and Refund Policy governs the conditions under which returns and refunds are accepted by Orevah. By making a purchase on our website, you agree to the terms outlined below.
1. Return Eligibility
Customers may request a return within 3 days from the date of receipt of the product.
To qualify for a return, the following conditions must be met:
- The product must be unused, unaltered, and in the same condition as delivered.
- The product must be returned in its original packaging.
- A valid proof of purchase or order confirmation must be provided.
- A return charge of ₹150 will be applicable.
2. Non-Returnable and Non-Refundable Items
The following items are not eligible for return or refund:
- Products damaged due to customer misuse, improper handling, or installation.
- Customized or made-to-order wooden products.
- Items without original packaging.
- Products purchased during clearance sales or special promotions.
3. Refund Policy
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 7–10 working days.
- The refund amount will be credited to the original mode of payment.
- Applicable return charges of ₹150 will be deducted from the refund amount.
4. Replacement Policy
In case of damaged or incorrect products, customers may opt for:
- A replacement product, subject to availability, or
- A full refund.
A replacement charge of ₹100 will be applicable for each replacement request.
5. Shipping Charges
- Shipping charges are non-refundable unless the return is due to our error, such as receiving a wrong or damaged product.
- For eligible returns, the applicable ₹150 return charge will apply.